Rolls Mechanical Review, Ferndale, MI
Shower leak issue quickly fixed, but tech added billable hours before showing up (multiple times)
Point of Contact: Office (Plumber)
Original job: Shower leak issue
2025, Ferndale, MI
I've used this contractor multiple times, and I like that they're fast and very responsive ⭐️⭐️⭐️⭐️⭐️
However
We called in for a shower cartridge replacement and they charged $400+ for the job that took them less than 15 minutes to do. 3+ hours with an invoice showing 12+ action items which included (met with tenant; found the shower; searching for shut off; search for leak)... It clearly looks like they spent 20+ minutes alone just writing up the invoice and billing at their hourly rate. 👎👎👎
Appreciate the work but this is crazy.
2023, Ferndale, MI
Contractor was very quick to communicate and schedule job in. Tech arrived at location at 9:15 AM to review and execute job. Extremely informal and detailed. ⭐️⭐️⭐️⭐️⭐️
After job completion, 5 hours was billed and invoiced for $648.34 for 2 handle style tub/faucet replacement. It was claimed the job was based on a 8am-1pm timeline... however the tech didn't show up outside until 9:15am. Lots of time was "spent" writing up what looked like to be an essay aka more billable time. 👎👎👎
Conclusion: Tech likes to drag their feet and sneak in bonus time to maximize profit. Contractor group was notified, after 2 weeks they gave 1 hour back, thank you. 👍👍
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